List of Top 10 ServiceNow Modules (And Implementation)

ServiceNow is a highly popular platform for IT services management (ITSM), especially for organizations that are currently undergoing a digital transformation. The appeal of the solution largely lies in its comprehensiveness which enables businesses to use this single platform for all their ITSM requirements.

ServiceNow provides modules that can be used by organizations to enhance their workflows, reduce costs, improve customer feedback, minimize cases of security incidents, and more. In this article, we will explore what is module in ServiceNow, the list of top 10 types of ServiceNow modules, and what kind of steps are involved in the successful implementation of these modules.

What is a Module in ServiceNow?

Modules are the children, or the second-tier navigation options, within applications in the ServiceNow application navigator. They often link to other pages or records in the platform. You can configure which modules appear in the application navigator using the Application Menus module. Now that we have a clear understanding of what modules in ServiceNow are, let’s look at the different types of ServiceNow modules along with their uses and features.

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Top 10 Types of ServiceNow Modules with Features

1. ServiceNow ITSM

ServiceNow ITSM (IT service management) module helps organizations ensure that they meet and exceed their customer expectations. It minimizes the time needed by the IT teams to solve issues. ServiceNow ITSM provides analytics that enables the business to understand its performance and figure out ways to improve the same.

It also makes use of the Common Service Data Model (CSDM) for aligning the organization’s business strategy with its IT strategy. This ServiceNow ITSM platform also has a Virtual Agent that helps in handling certain customer service tasks like responding to questions, etc., thus improving both customer and employee satisfaction.

Features of ServiceNow ITSM Module

• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Knowledge Management
• Service Level Management
• Asset Management
• Service Catalog
• Self-Service Portal
• Automated Workflow Engine and more…

2. ServiceNow ITAM

ServiceNow ITAM (IT asset management) provides organizations with a centralized system to oversee their IT assets throughout their lifecycle. This module helps track hardware, software, and cloud assets from procurement to retirement. ITAM enables companies to make informed decisions about asset allocation, reduce unnecessary expenses, and ensure compliance with licensing agreements.

By offering a clear view of all IT assets, it helps prevent overbuying and underutilization. The module also assists in managing contracts, warranties, and maintenance schedules, leading to better financial planning and risk management.

Features of ServiceNow ITAM Module

• Asset Lifecycle Management
• Software Asset Management
• Hardware Asset Management
• Cloud Asset Management
• License Compliance Tracking
• Contract Management
• Vendor Management
• Asset Discovery and Tracking
• Inventory Management
• Asset Cost Management and more…

3. ServiceNow ITOM

ServiceNow ITOM (IT operations management) module, as the name suggests, helps in dealing with Operations Management. Many teams across the organization face issues with managing their services, governance, cloud deployment, etc. Amid this, the ITOM module enables the teams to improve efficiency and innovation through creation of records between the deployments and other data centers.

By showing the issues and root causes of the problems that the application may be facing, the module enables software developers and the IT infrastructure team to detect and resolve everything within a short period, thereby reducing downtime cases. This further helps in eliminating the usage of multiple SAAS platforms, PAAS, hybrid cloud, and other such services.

Features of ServiceNow ITOM Module

• Service Mapping
• Event Management
• Discovery and Service Graph
• Cloud Management
• Orchestration
• Operational Intelligence
• Predictive AIOps
• Application Service Management
• Infrastructure and Cloud Insights
• Metric Intelligence and more…

4. ServiceNow ITBM

The ServiceNow ITBM (IT business management) module helps in overseeing and managing multiple IT investments. It also helps with allocation, value maximization, and the benefits derived from said investments. By providing transparency of all the processes, people, and projects, this module can also lead to an increase in the business value.

This is because managing investments helps ensure that you meet the organizational goals and can adapt to industry shifts and other changes swiftly. In essence, integration of the ITBM module enables teams to work within set budgets and deliver improved products without any delay.

Features of ServiceNow ITBM Module

• Project Portfolio Management
• Resource Management
• Demand Management
• Agile Development
• Financial Planning and Budgeting
• Time Tracking
• Idea and Innovation Management
• Roadmap Planning
• Risk Management
• Benefit Realization Tracking and more…

5. ServiceNow HRSD

ServiceNow HRSD (Human resource service delivery) is a module designed to modernize and simplify HR operations. It provides a centralized platform for managing employee services, from onboarding to offboarding and everything in between. HRSD helps HR teams automate routine tasks, freeing up time for more strategic activities.

The module offers self-service options for employees, reducing the workload on HR staff and improving employee satisfaction. With HRSD, organizations can create a more efficient and responsive HR department, capable of handling complex processes and delivering personalized employee experiences.

Features of ServiceNow HRSD Module

• Employee Self-Service Portal
• Case Management
• Onboarding and Offboarding Workflows
• Document Management
• Knowledge Base
• HR Task Automation
• Employee Life Cycle Management
• Benefits Administration
• Time-Off Management
• Performance Management and more…

6. ServiceNow CMDB

ServiceNow CMDB (Configuration management database) is a central repository that stores and manages information about an organization’s IT assets and their relationships. It acts as a single source of truth for IT infrastructure data, helping teams understand the connections between various components.

CMDB enables better decision-making by providing a clear view of how changes to one asset might affect others. It supports various IT processes, including incident, problem, and change management. By maintaining accurate and up-to-date information, CMDB helps organizations reduce risks, improve service quality, and manage their IT environment more effectively.

Features of ServiceNow CMDB Module

• Configuration Item (CI) Management
• Relationship Mapping
• Automated Discovery
• Visual Dependency Mapping
• Data Normalization
• CI Lifecycle Management
• Impact Analysis
• Change Management Integration
• Service Mapping
• Data Quality Management and more…

7. ServiceNow SecOps

ServiceNow SecOps (Security operations) is a module designed to help organizations manage and respond to security incidents efficiently. It integrates security tools and processes into a single platform, allowing teams to detect, assess, and respond to threats quickly. SecOps provides a centralized view of security incidents, vulnerabilities, and tasks, enabling better coordination among security teams.

The module automates many security processes, reducing response times and minimizing human error. With SecOps, organizations can improve their overall security posture, track security metrics, and ensure compliance with industry standards and regulations.

Features of ServiceNow SecOps Module

• Security Incident Response
• Vulnerability Response
• Threat Intelligence Management
• Risk Management
• Security Task Management
• Automated Security Workflows
• Security Dashboard
• Integration with Security Tools
• Compliance Management
• Threat Detection and Alerting and more…

8. ServiceNow DevOps

ServiceNow DevOps is a module that brings together development and operations teams to improve software delivery. It provides a unified platform for managing the entire software development lifecycle, from planning to deployment. The module helps teams collaborate more effectively, automate repetitive tasks, and gain visibility into the development process.

DevOps enables organizations to release software faster and with fewer errors by integrating with popular development tools and implementing continuous integration and delivery practices. It also helps track performance metrics and identify areas for improvement in the development process.

Features of ServiceNow DevOps Module

• Project and Portfolio Management
• Agile Planning and Tracking
• Continuous Integration/Continuous Delivery (CI/CD)
• Release Management
• Change Management Integration
• Environment Management
• Test Management
• Automated Deployments
• Pipeline Orchestration
• Code Repository Integration and more…

9. ServiceNow GRC

The ServiceNow GRC (Governance, risk, and compliance) module helps organizations manage their governance, risk, and compliance activities effectively. It offers tools to identify, assess, and mitigate risks across the enterprise. GRC allows teams to create and monitor policies, conduct audits, and ensure regulatory compliance.

By bringing these functions together, it helps reduce redundancies and improve decision-making. The module enables continuous monitoring of controls and provides real-time insights into the organization’s risk posture. With GRC, companies can better protect their assets, maintain compliance, and build trust with stakeholders.

Features of ServiceNow GRC Module

• Policy and Compliance Management
• Risk Assessment and Mitigation
• Audit Management
• Issue Management
• Control Monitoring
• Regulatory Change Management
• Vendor Risk Management
• Business Continuity Planning
• Third-Party Due Diligence
• Compliance Reporting and more…

10. ServiceNow Change Management

ServiceNow Change Management is a module designed to help organizations control and track changes to their IT infrastructure. It provides a structured approach to implementing changes, reducing risks, and minimizing disruptions to services. The module allows teams to plan, assess, approve, and implement changes in a controlled manner.

It offers visibility into the change process, enabling stakeholders to understand the impact of proposed changes. Change Management helps organizations maintain stability in their IT environment while allowing for necessary updates and improvements. It also supports compliance with industry regulations and best practices.

Features of ServiceNow Change Management Module

• Change Request Creation and Tracking
• Change Calendar
• Risk and Impact Assessment
• Approval Workflows
• Change Advisory Board (CAB) Management
• Standard Change Templates
• Emergency Change Handling
• Change Planning and Scheduling
• Task Management
• Integration with CMDB and more…

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Implementation of ServiceNow Modules

A smooth ServiceNow Implementation can help organizations focus their resources and budgets on innovation, improving their ability to respond to industry trends and shifts. However, to get the most out of ServiceNow, you need to think of this process not only as an implementation of a tool, but also as the launching of a program that will digitize, automate, and optimize your back office to ultimately improve efficiency across the organization and it also reduces the ServiceNow implementation cost.

Organizations are often found to be struggling with different aspects of business processes that affect various departments, be it development, HR, customer care, marketing, or more. The integration of ServiceNow comes with different modules that can help cater to some of the issues. The module solves problems like security incidents, slow development, use of old methods of software development, poor maintenance of IT services, mismanagement of IT assets, poor compliance to regulations, etc.

With the successful ServiceNow implementation of modules, these issues can be eliminated, and new features can be introduced to increase the overall performance of the organization. This is how the modules play a very significant role in changing up IT Service Management and bringing about Digital Transformation.

Conclusion

ServiceNow is certainly not a one-size-fits-all solution. The platform allows organizations to standardize ITSM to an extent, but it is important to keep in mind that the entire process takes time as well as resources.

In case your organization is struggling to choose the best ServiceNow implementation partner, or if you are trying to avoid challenges that others have struggled with, reach out to our specialized team. Armed with years of experience and proven expertise, NGenious Solutions can help your business achieve successful outcomes and transform digitally using ServiceNow.

Frequently Asked Questions

1. What are the key features of ServiceNow?

Key features of ServiceNow include:

• Workflow automation
• Self-service portals
• Incident and problem management
• Change management
• Knowledge base
• Service catalog
• Asset management
• Reporting and analytics
• Integration capabilities
• Mobile accessibility

2. What are the 3 main parts of ServiceNow?

The 3 main parts of ServiceNow are IT business management (ITBM), IT operations management (ITOM), and IT service management (ITSM).

3. What are the benefits of ServiceNow?

ServiceNow offers benefits like streamlined workflows, improved IT service management, enhanced collaboration, increased efficiency, and real-time insights. It also supports automation, reduces manual tasks, and improves overall service delivery and user satisfaction.

4. What is the main purpose of ServiceNow?

The main purpose of ServiceNow is to automate and simplify IT service management (ITSM) processes, enhancing efficiency, reducing manual tasks, and improving service delivery and user experience.

5. What are the ITSM modules in ServiceNow?

Key ITSM modules in ServiceNow include:

• Incident Management
• Problem Management
• Change Management
• Service Catalog
• Knowledge Management
• Asset Management
• Configuration Management
• Release Management

6. Which module is in demand in ServiceNow?

The Incident Management module is highly in demand in ServiceNow due to its critical role in resolving IT issues quickly and efficiently, improving overall service delivery and customer satisfaction.

7. How to view demand module ServiceNow?

To view the Demand module in ServiceNow, log in and type “Demand” into the left-hand search bar. Then click on “Demands” under “Demand Management” to access all demand records.

8. How to create a module in ServiceNow?

To create a module in ServiceNow:

1. Click the Create Application File link.
2. Select Module and click the Create button.
3. Configure the module.