Service Portal UI/UX & Service Catalog for Food Manufacturing Company

NGenious Solutions redesigned the ServiceNow Service Portal UI/UX and rationalized the service catalog. Improved navigation, cleaner information architecture, better forms, and guidance helped users submit accurate requests the first time. Catalog standards and governance practices were introduced to maintain consistency as services expanded.

Results achieved:

• Higher self-service adoption through improved portal experience
• Cleaner catalog structure and more consistent request quality
• Reduced rework due to clearer forms and request guidance