ITSM Implementation for Eyecare & Optical Retail Chain

NGenious Solutions implemented ServiceNow ITSM to standardize incident, request, and change management with clear categorization, SLAs, notifications, and dashboards. Store teams gained a consistent way to raise and track issues, while IT leaders gained real-time reporting to manage performance and prioritize improvements.

Results achieved:

• Centralized IT support across locations and functions
• Faster response through standardized workflows and SLA policies
• Improved operational control with real-time dashboards and reporting