ITSM Implementation & Integration for Electrical Manufacturer

NGenious Solutions implemented ServiceNow ITSM to standardize incident, request, problem, and change processes. Integrations with key enterprise systems enabled smoother ticket intake, assignment, and updates. Dashboards and SLA reporting improved visibility into workload, aging tickets, and recurring issues.

Results achieved:

• Standardized workflows and approvals across functions and locations
• Better visibility into SLAs, backlog, and root-cause trends
• Improved end-user experience through faster, more predictable support