ITSM & Discovery Implementation for US Hospital

NGenious Solutions implemented ServiceNow ITSM processes for incident, request, and change management, and enabled Discovery to improve asset and CI visibility. Standard categorization, SLAs, dashboards, and reporting helped align IT operations and provide clearer accountability.

Results achieved:

• Improved infrastructure and asset visibility via automated Discovery
• More consistent service delivery through standardized ITSM workflows
• Faster resolution with clearer ownership, SLAs, and operational reporting