ITOM Implementation for US-Based Enterprise

NGenious Solutions implemented ServiceNow ITOM capabilities including Discovery, CMDB health best practices, Service Mapping for priority services, and Event Management for alert correlation. Operational teams gained a clearer service view, improved dependency understanding, and better signal-to-noise in monitoring.

Results achieved:

• Automated Discovery to keep CI and asset data current
• Service maps to identify dependency-driven business impact
• Faster incident response via correlated events and improved context