ITOM Discovery, Service Mapping & Event Management for Global Enterprise PoC

NGenious Solutions delivered a structured ITOM proof of concept using Discovery, Service Mapping, and Event Management. The PoC focused on identifying infrastructure and applications, improving CMDB completeness, mapping priority services to underlying dependencies, and correlating events to reduce alert noise.

Results achieved:

• Improved CMDB health and validated Discovery coverage for targeted environments
• Service maps that clarified dependencies for critical business services
• Better alert correlation to support faster triage and reduced noise