HRSD Implementation for Workday Integration & Employee Service Center

NGenious Solutions implemented ServiceNow HRSD and built an Employee Service Center to centralize HR help, knowledge, and case tracking. The solution integrated with Workday to surface relevant employee context and streamline common requests. Standard workflows, SLAs, and knowledge management reduced back-and-forth and improved consistency across teams.

Results achieved:

• A single front door for HR support through the Employee Service Center
• Better case routing, SLA adherence, and status transparency
• Reduced manual effort via Workday-connected processes and standardized workflows