HRSD Implementation & Automation for HR Case Management

NGenious Solutions implemented ServiceNow HR Service Delivery (HRSD) to standardize HR case intake, categorization, assignment, and escalations. Automated workflows, SLA policies, notifications, and reporting dashboards enabled HR leaders to track workload and performance in real time. Employees gained a self-service experience to raise requests, check status, and access HR knowledge—reducing follow-ups and repetitive queries.

Results achieved:

• Faster case resolution through automated routing and approvals
• Improved transparency with SLA tracking and status visibility
• Better governance and auditability with consistent case records