SharePoint Support

SharePoint Support Overview

Our SharePoint support team becomes part of your SharePoint environment to provide unprecedented 24x7x365 service. Our support includes activities to ensure your SharePoint environment availability at all times and manage tickets/queries related to the functioning of SharePoint sites/applications build on the SharePoint platform.

We provide remote web assistance to work with Clients for support. We manage issues/work requests we have verified, scheduled, and are in progress through an internal support portal site. We conduct weekly meetings to discuss open tickets, review utilized hours and available resource capacity, prioritize ticket queues, and address any open issues or questions.

Our Services

Administration Support

SharePoint Environment issues and troubleshooting of issues with related integration points such as Microsoft Office.
Troubleshooting and addressing issues with existing custom-developed SharePoint solutions.
Assist in the Continuity of the SharePoint environment.
Performing preventive maintenance Health checks of the SharePoint environment and generating the report.
Complete management of all these items and tickets through a Support Manager including acknowledgment of issue within agreed SLA and reporting on status until resolution.

Development Support

Review and troubleshoot issues with custom-coded solutions.
Developing simple custom solutions, and user testing and training in Partnership with Client.
Managing and enhancing the custom-developed SharePoint solution.
Provisioning sites, features, branding related work on the SharePoint platform.
Review, troubleshoot, and assist in the resolution of SharePoint Tickets assigned to the support team such as; Permissions, Page Issues, Navigation Issues, functionality, and feature questions.
Work with users to gather business requirements, design, and deliver custom solutions using the Agile methodology process.