Crisis Communication

Change agents, from virus outbreaks like SARS-CoV-2 to unexpected weather emergencies, highlight the importance of establishing and keeping open the lines of communication. The goal: to ensure everyone stays briefed on the situation and any business impacts. To address crisis, meetings move online, daily guidance email updates get sent, and dedicated sites emerge to consolidate news, related resources and topical Q&A.

You and your team depend on our tools to stay connected and get work done. We take that responsibility seriously, and we have a plan in place to make sure services stay up and running during impactful events like this. Our business continuity plan anticipates three types of impacts to the core aspects of the service:

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Systems

When there’s a sudden increase in usage, like the surge we recently saw worldwide.

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Location

When there’s an unexpected event that is location-specific, such as an earthquake or a powerful storm.

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People

When there’s an event that may impact the team maintaining the system, like the COVID-19 outbreak in the Puget Sound area.

The solution combines the capabilities of Power Apps , Power Automate, Teams, and SharePoint. It can be used on the web, mobile or in Teams.


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Microsoft has tested service continuity during a usage spike in China. Since January’2020 and seen a 500 percent increase in Teams meetings, calling, and conferences there, and a 200 percent increase in Teams usage on mobile devices. Despite this usage increase, service has been fluid there throughout the outbreak.

Adjusting to remote work can be a challenge. We get it, and we are here to provide the tools, tips, and information you need to help you and your team meet that challenge. We’re inspired by the agility and ingenuity that impacted schools, hospitals, and businesses have shown throughout COVID-19 and other natural calamities. We are committed to helping organizations everywhere stay connected and productive during this difficult time.

Key features include:


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Employees

Employees can report their work status (e.g., working from home) and make requests. This helps managers coordinate across their teams and helps central response teams track status across an organization.

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Admins

Admins can use the app to push news, updates, and content specific to their organization, and can provide emergency contacts specific to different locations.

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RSS feeds

The app includes the ability to add RSS feeds of up-to-date information from reputable sources such as WHO, CDC, or local authority.

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