Managing Global Complaints Using Low Code Power Platform for the Manufacturing Industry

A 90-year-old USA-based manufacturing powerhouse, spanning 17 countries with 22 manufacturing sites, faced a critical challenge with its outdated SharePoint 2010 platform, laden with heavy customizations nearing end-of-life. They aspired to migrate to the cloud. In-house, they had developed a vital application for managing global customer and supplier complaints via CRM and SharePoint. The solution involved analyzing existing processes, implementing custom workflows with PowerApps and Power Automate for SharePoint Online, and establishing seamless 2-way integration with Dynamics CRM. This transformation streamlined operations, improved productivity, ensured cross-device accessibility, and offered low maintenance—all achieved through the power of Microsoft's extensive cloud capabilities.